Typically, the loan officers handle payment disbursements, unless there is a dedicated back office set up to handle the paperwork. Loan officers spend valuable time physically walking the jobsites and doing inspections of the collateral. Disbursements are made either through the builder or the borrower, never directly to the end-provider, such as subcontractors or vendors. Loan officers also juggle with disbursement requests and have to communicate failed inspections to the borrower - a source of friction hampering positive relationship building.
Productivity of the loan officers suffers, as they spend valuable time in non-core tasks, such as inspections or disbursement paperwork.
The reputational risk of error in paperwork and lien-impaired assets remains with the Bank, as the Bank staff is responsible for funds disbursement process and collecting relevant paperwork.
Borrowers and builders associate negative results such as draw denial or inspection failure with the Bank's brand, since they come from your staff. Such events inherently tend to alienate clients and push them towards competitors.
A dedicated back-office adds to fixed-cost burden on the Bank and reduces your flexibility to scale quickly with market upturns and downturns.
Before the construction begins, we set up a funds disbursement plan that aligns with the project budget, and get it approved from all the stakeholders, including your lender (if any) and your prime contractor.
We directly pay the sub-contractors and vendor, at the request of the builder and hold funds in escrow during transit. A draw request goes through 3 stages.
Our modern, mobile-based eVouchers offer smooth workflow and anytime-anywhere capabilities, enabling the general contractor (GC) to submit a draw request in minutes directly from the jobsite. The GC does not have to go back to the office to create draw requests, or wait till end of the month to receive payments. This significantly accelerates the payment cycle.
Once the request is submitted, our platform cross-checks it against the master budget plan that has been signed off by the developer, lender and GC at the beginning of the project. We initiate any actions, such as inspections or inventory checks, as required by the plan (our platform enables very detailed actions, all the way to an individual line item, vendor or sub-contractor). A fully documented report, along with inspections or inventory checks, goes through the approval flow to the lender, developer or GC, as outlined in the plan. You remain in control fully through the approval process.
Once a request is fully approved, we receive funds in our escrow Trust account, and issue an eVoucher to the sub-contractor. The sub-contractor receives payment only after completion of relevant paperwork, including lien releases and W-9s, as applicable. Our eSignature and ACH capabilities, coupled with modern mobile app means that the sub-contractors can complete the paperwork even from the jobsite. * In cases where electronic process is not accepted or preferred, we provide alternatives for completing the required paperwork quickly and efficiently.
The full request flow, payments and documentation is captured in great detail and is available to you in real-time. We provide customizable reporting that can be integrated into your own banking or lending management software such as IBM Z, Temenos, EdgeVerve or any platform that can use XML / CSV files – a standard in data exchange.
*: for states that allow remote notarization or do not need notarization of liens and allow eSignatures.
Your loan officers will originate more loans, help you gain market share and drive revenue, when freed from inspections and administrative tasks. Give your loan officers more flexibility and capacity to build positive relationships.
Our proprietary eVoucher-based process means nobody gets paid without completing relevant paperwork. Validity of the liens is no longer dependent on the builders paying sub-contractors and vendors, since funds go directly to sub-contractors and vendors. Most importantly, the Bank and its employees' reputation is shielded with our neutral third-party inspections giving independent confirmation of work. All progress is fully documented and is available for auditing anytime.
The builders and sub-contractors associate the smooth payments and hassle-free draw experience with your Bank, enhancing your brand's image. Satisfied builders and sub-contractors complete the project faster and quicker, since they no longer worry about working capital, paperwork or getting paid. End result is a happy borrower who becomes a repeat customer of the Bank. Our modern technology platform and capabilities further enhance your image as a progressive Bank in the market.
Reduced back office needs translate into lower fixed costs, helping your Bank scale quickly with market upturns and downturns. Variable costs improve too, as cost of our services typically becomes a line item of third-party costs and can be passed to the borrowers. The borrowers, in turn are more than willing to pay for our services as they gain real and direct value from the time and cost savings our platform provides.
Real-time insights into construction progress allows us to provide early warnings about upcoming cost overruns or time delays. Our effortless platform and payment structure means builders pay their sub-contractors more frequently, giving us unparalleled access into daily site activity.
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